Privacy
Project Information - Background
AquaSure Pty Ltd (ACN 135 956 393) (‘AquaSure’) is responsible for the operation and maintenance of the Victorian Desalination Plant (VDP) located near Wonthaggi. VDP supplies desalinated water to the Victorian water supply system under contractual arrangements with the Minister for Water of the State of Victoria (the ‘Project Deed’).
Aquasure has contracted with SUEZ Ventia Utility Services Joint Venture (‘Watersure’) to operate and maintain the VDP on its behalf.
This policy is jointly provided by, and applies equally to, AquaSure and Watersure. Accordingly, all references in this policy to AquaSure should be read as applying equally to AquaSure and to Watersure.
Purpose - Privacy Commitment
AquaSure recognises and respects the importance of each individual’s privacy. This Privacy Policy explains how we collect and handle personal information and how to contact us if you have queries about our management of your personal information.
We will comply with the Privacy Act 1988 (Cth) (‘Act’) and the Australian Privacy Principles (’APPs’) contained within that Act where we are required to do so. However, we are exempt from complying with the Act and the APPs to the extent that we engage in an act or practice to meet an obligation under the Project Deed while acting as a contracted service provider of the State of Victoria in connection with the VDP.
Accordingly, we have agreed with the State of Victoria to comply with the Information Privacy Principles (‘IPPs’) contained in the Privacy and Data Protection Act 2014 (Vic) and the Health Privacy Principles contained in the Health Records Act 2001 (Vic) (collectively the ‘Victorian Privacy Laws’) with respect to any act done, or practice engaged in, by us for the purposes of the VDP.
Personal Information we collect
The personal information we collect may include:
- your name, address, telephone/mobile number, email address and other contact details;
- your profession, occupation or job title;
- information collected using cookies, such as when you visit our website; and
- any personal information that you provide to us in your communications with us or via our website.
How we collect your Personal Information
We may collect personal information about you in a number of ways, including:
- directly from you - for example, when you provide information to us by phone, email, or through our website;
- if your image is captured as part of regular photography and videography carried out at the Victorian Desalination Project site;
- from third parties, such as our contractors and stakeholders and also from Victorian government departments and other government entities;
- from our own records when dealing with you; or
- when we are required by law to do so.
You may choose to remain anonymous whenever it is lawful and practical. If you choose not to provide the information we request we may be unable to respond to your queries and will advise you so.
Our website
We may collect personal information about you when you access our websites.
When you visit our website, our systems may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol (IP) address assigned to your computer. We may use this information to analyse and improve the performance of our website.
In addition, we may use “cookies” on our websites. Cookies are small text files that help a website to track your web site usage and to remember your preferences. In some cases, the cookies we use may collect some personal information about you. We will treat this information in the same way as other personal information we collect about you.
When we analyse our website we use Google Analytics. This analytical tool uses “Cookies” to collect standard internet log and visitor behaviour information. You can find out more about the way cookies work and Google Analytics on www.cookiecentral.com, www.allaboutcookies.org and www.google.com/analytics.
If you prefer, you may be able to disable cookies through your internet browser. However, if you do so, you may not be able to access certain areas of our websites or enjoy the improved website experience that cookies offer.
Our website is hosted externally on the internet. The internet is inherently insecure and we provide no assurance regarding the security of transmission of information you communicate to us online using the internet. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet to us. Accordingly, any personal information or other information which you transmit to us online is transmitted at your risk.
Our website contains links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of such third party websites and we are not responsible for the privacy policies or the content of those or any other third party website. Third party websites are responsible for informing you about their own privacy practices.
How we use your personal information
We may use your personal information for the purpose(s) of:
- verifying your identity;
- providing responses to your information queries and otherwise communicating with you in relation to the Victorian Desalination Project;
- administering and managing your application for employment or contractor positions or to notify you when new roles are released; and/or
- providing you with news and information relating to the Victorian Desalination Project.
We may also collect, hold, use and disclose personal information for the following purposes:
- to assess the performance of our website and to improve its operation;
- to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties when appropriate;
- for administrative, planning, development, quality control, research and stakeholder management purposes, including when administering and managing relationships with employees and contractors;
- to update our records and keep your contact details up to date;
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.
How your personal information may be disclosed
We may disclose your personal information:
- To other entities related to AquaSure, to our stakeholders and to Watersure;
- to our employees or contractors that need to know that personal information (for example, to communicate with you);
- to your authorised representatives, including your legal advisers;
- to our professional advisers, including our legal advisers;
- to contractors we have engaged to provide services in relation to the Victorian Desalination Project;
- to the State of Victoria’s Department of Energy, Environment and Climate Action, as required under our agreement with the State of Victoria for the design, construction, operation and maintenance of the Victorian Desalination project;
- to our financiers;
- if you have consented to the disclosure;
- if we are required or authorised by law to do so.
Personal information of our directors and employees may be collected and disclosed to government authorities (such as to the Australian Securities and Investments Commission for the purposes of fulfilling our obligations under the Corporations Act 2001 (Cth) to keep our company records up to date) and to our financiers (for know your customer purposes).
We store your personal information in Australia and do not disclose or permit third parties to access your personal information from outside of Australia.
Where we use Google Analytics, as detailed in section 4 above, your personal information may be collected and handled by Google and transferred outside of Australia in accordance with its policies. You can find more information about how Google handles information in connection with Google Analytics here.
Keeping information accurate
We will take all reasonable steps to ensure that the personal information we record is accurate and complete at the time that it is recorded.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us (our contact details are below) and we will update our records.
Keeping information secure
We will take all reasonable steps to maintain the security of your personal information and to protect it from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form.
We require technical security measures to be implemented on all AquaSure mobile devices and we train our staff in security measures to minimise the risk of unauthorised access to the data that we, or they, hold or have access to.
Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later). We use a third party secure document destruction service provider to ensure that any physical documents that we are no longer required to maintain are securely destroyed.
Changes to our Privacy Policy
AquaSure may review and revise this Privacy Policy from time to time. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.
This privacy policy was last updated on 23 July 2026.
How to contact us
If you have any questions in relation to this Privacy Policy, would like a copy sent to you or have any other privacy-related queries, please contact:
Privacy Officer
AquaSure
Level 8, 80 Dorcas Street, Southbank VIC 3006
Tel: 1800 811 214
E-mail: privacy@aquasure.com.au.
This email address should not be used for general enquiries. For such matters, please use contactus@aquasure.com.au
If you would like to make a complaint about the way in which we have handled a privacy issue, please contact us using the contact information above and provide details of the incident so that we can investigate it.
We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time. However, if you are still concerned about the way in which any privacy issue has been handled by us, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
How to access or correct information we hold about you
You may access or request correction of personal information that we hold about you.
Where we hold information that you are entitled to access, we will provide you with access to personal information we hold via a suitable means of accessing it (for example, by mailing or emailing it to you) within a reasonable time frame (except in circumstances where access may be denied under applicable laws). There is no charge for requesting access to your personal information, but we may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we correct it. We will consider if the information requires correction. If we do not agree that there are grounds for correction then we will add a note to the personal information stating that you disagree with it.
Schedule 1 - Privacy Notice
AquaSure Pty Ltd collects and handles personal information to: (a) verify your identity; (b) respond to your correspondence or provide news to you in relation to the Victorian Desalination Project; and (c) comply with our legal obligations. We may disclose your personal information to our related entities, Watersure, the State of Victoria’s Department of Energy, Environment and Climate Action, third party service providers, where required by law or where you have otherwise consented. If you do not provide personal information, we may be unable to respond to your queries. See our Privacy Policy for further information, including how to contact us here.
